To initiate a return or exchange, it is mandatory to contact us at support@RITIRU.com with your order number and reason for return. We offer returns & free exchanges on unused products within 14 days from the delivery date, as stated on the UPS website. All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a credit refund. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. RITIRU can't be held accountable for packages lost during a return or exchange. Customers need to submit a delivery receipt to support@RITIRU.com and can buy additional insurance from UPS.